Refund policy
Return & Refund Policy
Last updated: September 8, 2026
All Sales Final
All purchases made at JAPANISHE are final. We do not accept returns or exchanges under any circumstances.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at japanishe.co@gmail.com within 7 days of delivery with your order number and photos of the item. We will review your claim and, at our sole discretion, may offer a replacement or store credit.
Incorrect Orders
If you received the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent at no additional cost.
Order Cancellations
Orders may not be cancelled once placed, as they are processed and dispatched promptly.
Lost or Stolen Packages
JAPANISHE is not responsible for lost or stolen packages once the carrier has confirmed delivery. Please contact the carrier directly to file a claim.
Contact Us
For any order issues, please reach out to us at japanishe.co@gmail.com or through our website contact form.